NEED TO RETURN OR EXCHANGE YOUR ITEM?

 

No problem!

Please return your unwanted item to us within 14 days of delivery for a refund.

We can also offer an exchange on the item you wish to return. 

 

Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions etc will not be eligible for a refund or exchange. All items must be returned in the condition they were received, with tags still attached. 

 

Please message or email us about your return, we would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund or exchange. We would advise you to keep hold of your postage receipt until your refund reaches your account, which we aim to be processed when item is received and inspected by ourselves.

​

HOW TO RETURN YOUR ITEM

 

We do not offer free or prepaid returns.

 

Please pop a note in your parcel, with your full name telephone number and address along with the description fo the items you are returning. 

 

Please post your returns to:

 

Lou's Clothing

85a High Street

Barry

Vale of Glamorgan

CF63 7DN

 

 

Jewellery is non-returnable for health and hygiene reasons

 

FAULTY ITEM?

 

We are very sorry you have received an item which is faulty, or the incorrect item in your delivery. We will help you in rectifying this as soon as possible.

 

Please email info@lousclothing.com with the image of the item showing the fault, a description of it and your order details. We will contact you within 24 hours to arrange a free return.

​

RIGHT TO CANCEL

 

If you cancel your entire order for a refund before shipping please notify us by emailing info@lousclothing.com or phoning our customer service team on +44 1446 722522, where one of our helpful team members will advise you of your cancellation rights.